The Modern Outpatient: Transforming Care

This event will examine how health and social care services can work collaboratively to deliver outpatient care through the empowering community-based services.

140,000 extra patients are now being seen by the NHS

Currently, 4.5 million outpatients are seen in secondary care and hospital-based settings, many of whom could be treated more appropriately at home or in the community. The Scottish Government are committed to transforming services to ensure that they are more responsive, with less inappropriate visits to hospital.

The changes outlined in The Modern Outpatient: A Collaborative Approach 2017-2020  report will fundamentally change service delivery, bringing together the ambitions set out in The National Clinical Strategy; the Primary Care Transformation Programme the three CMO reports on  realistic medicine ; and the integration of health and social care.

Join Holyrood on 25 September as we examine how the move from routine-based care to anticipatory care can support the management of patients across the spectrum of clinical need and provide care closer to home, while ensuring that the workforce is equipped to deal with these new and increasing demands. 

Key issues we’ll examine with you

  • Strengthening knowledge exchange and self-management in the community with the patient at the centre
  • Accessing decision support, care planning and care services in the community wherever safe and appropriate
  • Emphasising competency-based roles in secondary care and recognising the role of the GP as the ‘expert clinical generalist’
  • Raising the profile and enhancing the role of multi-disciplinary teams of community-based practitioners
  • Optimising e-health and digital opportunities
  • Reducing variation in secondary care return appointments and review processes

Confirmed speakers

  • Joanne Boyle, Head of Business Engagement, Digital Health and Care Institute Scotland 
  • Diana Hekerem, Head of Transformational Redesign Unit, Healthcare Improvement Scotland
  • Hazel Archer, TEC VC Workstream Lead and Lead for Attend Anywhere, Scottish Centre of Telehealth and Telecare
  • Dr Nicola Lewthwaite, GP Clinical Fellow, NHS Fife


10:00    Registration and Refreshments

10:25   Welcome and Introduction from Chair

            Kate Connor, Director, Kate Connor Consulting

10:30    Session 1: Service Re-Design

10:30   Understanding Service Redesign

  • Understanding principals of service design, with a focus on user led and patient centred approaches
  • Looking at alternatives to traditional approaches, including community led models
  • Understanding opportunities in Primary Care Transformation

         Diana Hekerem, Head of Transformational Redesign Unit, Healthcare Improvement Scotland

11:10    Questions and Discussion

11:30    Refreshments and Networking

11:50    Session 2: Optimising E-Health and Digital Solutions

11:50  Video Consulting Using Attend Anywhere

  • Introduction to Video Consulting
  • Results to Date
  • Examples of Use

         ​ Hazel Archer, Service Development Manager/TEC VC Workstream Lead, NHS 24

12:10   Health and Care Engagement

            Joanne Boyle, Industry Health and Care Engagement Manager, Digital Health and Care Institute

12:40  Questions and Discussion

13:00   Lunch and Networking

13:50   Session 3: Empowering Patients to Make Informed Decisions 

13:50   Community Health and Wellbeing Hubs

  • Key learning from the pilot phase 

          Dr Nicola Lewthwaite, GP Clinical Fellow, NHS Fife

14:20   Questions and Discussion

14:40   Closing Remarks from Chair

14:45   Close of Event

*Agenda subject to change 


Novotel Edinburgh, 80 Lauriston Place, Edinburgh EH3 9DE | Map


Delegate rates (excluding VAT):
  • Discounted rate: 1 place £145 + VAT (Voluntary / charitable organisations with an annual income of less than £1m)
  • Reduced rate: 1 place £245 + VAT | 2+ places £195 + VAT per place (Central government departments and agencies, local authorities, universities, colleges, NHS, police, professional associations and voluntary / charitable organisations with an annual income over £1m)
  • Full rate: 1 place £295 + VAT | 2+ places £245 + VAT per place (Commercial organisations e.g. plc, Ltd, LLP)
For all event enquiries please email or call 0131 285 1635
25 September 2018
Novotel Edinburgh
United Kingdom



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