The Modern Outpatient: Transforming Care

This event will examine how health and social care services can work collaboratively to deliver outpatient care through the empowering community-based services.

140,000 extra patients are now being seen by the NHS

Currently, 4.5 million outpatients are seen in secondary care and hospital-based settings, many of whom could be treated more appropriately at home or in the community. The Scottish Government are committed to transforming services to ensure that they are more responsive, with less inappropriate visits to hospital.

The changes outlined in The Modern Outpatient: A Collaborative Approach 2017-2020  report will fundamentally change service delivery, bringing together the ambitions set out in The National Clinical Strategy; the Primary Care Transformation Programme the three CMO reports on  realistic medicine ; and the integration of health and social care.

Join Holyrood on 25 September as we examine how the move from routine-based care to anticipatory care can support the management of patients across the spectrum of clinical need and provide care closer to home, while ensuring that the workforce is equipped to deal with these new and increasing demands. 

Key issues we’ll examine with you

  • Strengthening knowledge exchange and self-management in the community with the patient at the centre
  • Accessing decision support, care planning and care services in the community wherever safe and appropriate
  • Emphasising competency-based roles in secondary care and recognising the role of the GP as the ‘expert clinical generalist’
  • Raising the profile and enhancing the role of multi-disciplinary teams of community-based practitioners
  • Optimising e-health and digital opportunities
  • Reducing variation in secondary care return appointments and review processes


09:30    Registration and Refreshments

10:00    Welcome and Introduction from Chair

10:05    Session 1: Service Re-Design

  • Optimising the role of exisitng national programmes and strategies, and understanding how to operate with these in mind
    • Delivering Outpatient Integration Together  (DOIT) - namely Dermatology and Gastroenterology collaborations
    • Orthopaedic and Ophthalmology Access Programmes
    • Technology-Enabled Care Programme
    • Making it Easy: A Health Literacy Plan for Scotland and the three reports on Realistic Medicine
    • The Primary Care Transformation Programme
  • Emphasising competency-based roles in secondary care and recognising the role of the GP as the ‘expert clinical generalist’
  • Update on the integration of health and social care

11:00    Questions and Discussion

11:20    Refreshments and Networking

11:40    Session 2: Optimising E-Health and Digital Solutions

  • The Technology Enabled Care Programme
  • Video clinics and the benefits of this for transforming outpatient services 
  • Home and mobile health monitoring (HMHM) and how to redesign services

12:20    Questions and Discussion

12:50    Lunch and Networking

13:50    Session 3: Empowering Patients to Make Informed Decisions 

  • Understanding how local authorities and health services can implement realistic medicine into their existing services?
  • Address on ‘Making It Easier: A Health Literacy Plan for Scotland 2017-2021’
  • Understanding how we can empower patients through language

14:50    Questions and Discussion

15:20    Closing Remarks from Chair

15:30    Close of Event

*Agenda subject to change 


Central Edinburgh, venue to be confirmed in due course.


Delegate rates (excluding VAT):
  • Discounted rate: 1 place £145 + VAT (Voluntary / charitable organisations with an annual income of less than £1m)
  • Reduced rate: 1 place £245 + VAT | 2+ places £195 + VAT per place (Central government departments and agencies, local authorities, universities, colleges, NHS, police, professional associations and voluntary / charitable organisations with an annual income over £1m)
  • Full rate: 1 place £295 + VAT | 2+ places £245 + VAT per place (Commercial organisations e.g. plc, Ltd, LLP)
For all event enquiries please email or call 0131 285 1635
25 September 2018



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