Improving Digital Participation and Inclusion in Scotland

With digital increasingly becoming the default channel for communication, engagement and activity, it is crucial that it is accessible for all. At this event we will scrutinise the challenges and potential of improved digital participation as well as good practice in getting skills and training to those who need it most.

Going digital

In March 2017, the Scottish Government published its refreshed digital strategy which contained a renewed commitment to boosting digital inclusion. For organisations, digital is a more efficient and lower cost means of delivering services; but for the 800,000 adults in Scotland who do not have basic digital skills, it is exclusion. Low digital literacy is often linked to other forms of inequality such as few qualifications and low income, creating a cycle of disadvantage.

Being unable to navigate online resources means people struggle to apply for jobs, save money, develop their skills, make informed choices about their health or effectively engage with the services that they rely on. Improved digital inclusion would further benefit service delivery through greater stakeholder participation and reach.

To make a digital Scotland work for everybody we need to invest in basic skills as much as infrastructure. Join us as we examine the advantages to greater digital inclusion, the barriers to access, and priorities for improved skills and inclusion.

Key issues we’ll address with you

  • Inclusion in context: the digital strategy and Scotland’s Digital Participation Charter
  • The impact of low digital inclusion on wellbeing, community, education, and employment
  • Priorities for reaching disadvantaged demographics
  • Encouraging people and businesses to get online and benefit from digital opportunities
  • Good practice and innovative approaches to boosting participation and inclusion

Agenda*

9:15 Registration and Refreshments

9:55 Welcome and Introduction from the Chair

Rob Gowans, Policy Officer, Citizens Advice Scotland

10:00 Session 1: Policy and Context

  • Inclusion in context: the digital strategy and Scotland’s Digital Participation Charter
  • The impact of low digital inclusion on wellbeing, community, education, and employment
  • The link between low digital skills and other forms of exclusion and inequality

10:00

Sarah McLeod, Digital Participation Manager, The Scottish Government

10.20 Digital Inclusion in Scotland

New technology and the internet continues to radically change how we live, learn and work. Most of us find the internet an essential part of daily life. It is too easy to forget about the minority that are at risk of being left behind. If this were just a case of missing out on a few distracting websites and celebrity tweets then we might think nothing more of it. But the stakes are so much higher. Amongst other things, the internet helps people keep in touch, learn new things, save money, find work and stay healthy. For some people, it’s been a genuine life saver. These things matter to everyone, and they should be for everyone.

Sally Dyson, Head of Digital Participation, Scottish Council for Voluntary Organisations

10.40 Improving Health and Care Opportunities Through Digital Participation

Graeme Hamilton, Digital Project Manager, Blackwood Housing and Care

11:00 Questions and Discussion

11:20 Refreshment Break

11:50 Session 2: Improving Digital Participation

  • Priorities for reaching disadvantaged demographics
  • Beyond access - supporting motivation, skills and confidence
  • Upskilling and boosting social benefits through inter-generational teaching and learning
  • Encouraging people and businesses to get online and benefit from digital opportunities
  • Challenges around boosting skills in areas with limited digital infrastructure

11:50 Public Libraries: Including the excluded 

Russell Brown, Digital & Support Services Manager, Culture North Lanarkshire

12:10 A Digital World For All?

  • Digital exclusion is a matter of social justice
  • What it takes to be 'digitally included' isn't fixed
  • Need to challenge out of date assumptions around digital skills

Anna Grant, Senior Policy and Development Officer, Carnegie UK Trust

12:40 Questions and Discussion

13:00 Lunch and Networking

13:50 Session 3: Good Practice and Case Studies

  • Good practice and innovative approaches to boosting participation and inclusion
  • The role of public services in nurturing greater digital literacy
  • A community approach to improving digital skills and inclusion
  • Balancing digital with traditional communication and service delivery methods

Tony Young, Director, People First (Scotland)

14:10 Inclusion, Identity and Empowerment Through Participatory Video

Explores the transformational impacts on people: as they move from being consumers to creators (of media) as they use creativity to explore identity and belonging

Iain Shaw, Company Director, Media Education

14:40 Questions and Discussion

14:55 Chair’s Closing Remarks

Rob Gowans, Policy Officer, Citizens Advice Scotland

15:00 Close of Event

*Agenda subject to change

Venue

Radisson Blu, 80 High Street, The Royal Mile Edinburgh EH1 1TH Map

Costs

Delegate rates (excluding VAT):

  • Discounted rate: 1 place £145 + VAT (Voluntary/charitable organisations with an annual income of less than £1m)
  • Reduced rate: 1 place £245 + VAT | 2+ places £195 + VAT per place (Central government departments and agencies, local authorities, universities, colleges, NHS, police, housing associations, professional associations and voluntary/charitable organisations with an annual income over £1m)
  • Full rate: 1 place £295 + VAT | 2+ places £245 + VAT per place (Commercial organisations e.g. plc, Ltd, LLP)

For more information please email enquiries@holyrood.com or phone 0131 285 1635

Dates
23 August 2018
Location
Edinburgh
United Kingdom

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