New app designed to make Glasgow’s bulk uplift service more efficient

Written by Kate Shannon on 15 March 2017 in News

Cleansing staff are using the new technology to receive real-time information when requests are made by the public

Bulk uplift app: Picture credit - Glasgow City Council

Glasgow City Council has launched a new smart phone app designed to make the city’s free bulk uplift service faster and more efficient.

More than 100,000 bulk uplifts are requested in Glasgow a year and cleansing staff are using the new technology to receive real-time information when requests are made by the public.


RELATED CONTENT 

Hundreds of hi-tech smart bins to be deployed in Glasgow 

UK Government to announce boost for artificial intelligence in digital strategy


A spokesman for Glasgow City Council said: “We’re adopting new technology to work smarter, improve efficiency and enhance services for the public.

“The new bulk uplift app is being used internally by our staff to streamline the service and make it run more smoothly.

“It has made the service faster and more flexible. It is far more environmentally friendly than the old paper system and minimises time consuming admin.

“We’ve received good feedback from customers who have noticed that items are being removed faster.”

The app automatically groups requests into neighbourhood areas which are sent to team smartphones.

Staff use the app to record when they arrive at an address and when they leave, closing off completed jobs.

They can also record any problems with access and use the camera phone to take images of other issues discovered on arrival at an address – for example, if the request was to uplift an old bath but on arrival it is full of bricks and is too heavy to lift.

The app streamlines the old paper-based system where residents’ requests had to be printed out, manually sorted into neighbourhoods and physically handed to cleansing staff on a daily basis.

Trials of the app began in the city in August 2016 and more than 50 frontline cleansing operatives working from Dawsholm, Easter Queenslie, Polmadie and Shieldhall cleansing depots have now been trained to use it. 

Tags

Categories

Related Articles

Scottish Tories call to increase littering fine to £100
13 November 2018

Alongside proposals for a Scottish recycling plant, which the Tories say would increase recycling rates and create jobs, the party will unveil plans for a ‘Scottish Green city plan'

People who rely on electric heating almost twice as likely to live in fuel poverty, finds CAS
11 October 2018

CAS report found that many of those who rely on electric heating are unable to afford to heat their homes sufficiently

£16.7m Scottish Government funding for electric vehicle charging points and green buses
4 September 2018

This follows the announcement that the Scottish Government intends to end the sale of new petrol or diesel cars in Scotland by 2032

Related Sponsored Articles

Associate feature: 5 ways IoT is transforming the public sector
5 February 2018

Vodafone explores some of the ways IoT is significantly improving public sector service delivery

Balancing security and digital transformation
24 October 2018

With the annual worldwide cost of cybercrime set to double from $3tn in 2015 to $6tn by 2021, BT offers advice on how chief information security officers can better...

Associate feature: Who keeps your organisation secure?
19 February 2018

BT's Amy Lemberger argues that having the right security in place to protect your organisation is no longer just an option. It is a necessity.

Share this page