Department of Work and Pensions digital project to manage debts of up to 15 million citizens
The DWP plans ‘modernisation’ of its work to collect more than £1bn owed to the UK Government each year
Scrabble tiles spelling the word debt - Image credit: Lendingmemo via Flickr
The Department for Work and Pensions (DWP) is planning a “Digital Debt Services Project”.
The initiative will see the department use technology to manage the debts of up to 15 million UK citizens owing money to the UK Government.
The DWP has put out a contract notice seeking a supplier to implement and maintain a “debt-management system” for use by about 2,300 staff across a number of its offices throughout the UK.
By the 2021/22 fiscal year, the platform will need to handle the department’s work to collect money from an estimated nine million debtors.
This may subsequently to rise between 12 and 15 million people, the DWP said, and a total of up to 45 million individual debts.
“Any system must be scalable and must be able to integrate with a variety of channels – [such as] self-service – as more customers will interact with us online,” the DWP added.
The department’s existing debt-management operation is charged each year with recovering an annual total of more than £1bn in money owed to the government.
The new platform must include accurate management of outstanding and recovered debt, and be able “to integrate with multiple IT systems” that are part of the DWP’s existing technology estate, as well as tools it may build or buy in the future.
The DWP is looking to appoint the chosen supplier to a five-year contract, with two optional one-year extensions thereafter.
Interested bidders have until 14 March to submit a request to participate, and the department expects to invite up to five potential suppliers to take part in the tender process.
The contract – the potential worth of which has not been specified by the department – is expected to commence on 11 September.
“[The new debt-management system will] support DWP’s vision of being a centre of excellence and strategic partner for socially responsible, sustainable recovery of collections, and money owed to the UK government,” the DWP said.
“In order to achieve this vision, DWP debt management operations are transforming the way that they work.
“Underpinning this will be the modernisation of their business operation and their products and services, including the current debt-management system.”
Sajid Javid working with developers to create tools that could spot potential instances of online child grooming
The Scottish Government this week announced plans to establish an infrastructure commission to advise ministers on how spending can deliver maximum benefit for the economy
The hype suggests AI could transform the way we experience healthcare, but is it justified?
Clear lines of accountability are “absolutely essential” to avoid failure of IT projects, Holyrood’s Public Audit and Post-Legislative Scrutiny Committee has warned
Vodafone explores some of the ways IoT is significantly improving public sector service delivery
With the annual worldwide cost of cybercrime set to double from $3tn in 2015 to $6tn by 2021, BT offers advice on how chief information security officers can better...
Vodafone today announced the commencement of trials of the world’s first air traffic control drone tracking and safety technology.
BT's Amy Lemberger argues that having the right security in place to protect your organisation is no longer just an option. It is a necessity.