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Ambulance complaints more than double Print E-mail
Monday, 17 March 2008

Complaints registered against the Scottish Ambulance Service have more than doubled since 2004-05, according to figures released by the Government. 

The complaints, which rose from 198 to 440 in 2006-07, coincide with a sizeable decline in the number of vehicles and volunteer drivers, the Scottish Tories pointed out.

The statistics were revealed in a series of parliamentary answers to Conservative MSP and health spokesman Jackson Carlaw.

Carlaw said: "Complaints against the Scottish Ambulance Service have increased by more than 120 per cent over the last three years. Given that this rise coincides with the loss of 52 vehicles and 44 volunteer drivers it may not appear immediately surprising.

"These deeply worrying figures pose many further questions. For example, do the rising complaints relate to emergency calls, non-emergency admissions or both?  What has been the source and root cause of soaring complaints, and what steps have been taken to address them? Why are volunteer drivers declining at such a rate, and on what basis was it decided to reduce the number of vehicles?

Carlaw said that he would be tabling further parliamentary questions and seeking a meeting with the chief executive of the Scottish Ambulance Service.
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