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Ambulance complaints more than double |
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Monday, 17 March 2008 |
Complaints registered against the Scottish Ambulance Service have more than doubled since 2004-05, according to figures released by the Government.
The complaints, which rose from 198 to 440 in 2006-07, coincide with a
sizeable decline in the number of vehicles and volunteer drivers,
the Scottish Tories pointed out.
The statistics were revealed in a series of parliamentary answers to Conservative MSP and health spokesman Jackson Carlaw.
Carlaw said: "Complaints against the Scottish Ambulance Service have
increased by more than 120 per cent over the last three years. Given
that this rise coincides with the loss of 52 vehicles and 44 volunteer
drivers it may not appear immediately surprising.
"These deeply worrying figures pose many further questions. For
example, do the rising complaints relate to emergency calls,
non-emergency admissions or both? What has been the source and root
cause of soaring complaints, and what steps have been taken to address
them? Why are volunteer drivers declining at such a rate, and on what
basis was it decided to reduce the number of vehicles?
Carlaw said that he would be tabling further parliamentary questions
and seeking a meeting with the chief executive of the Scottish
Ambulance Service.
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